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Sales |
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About prices, product availabilities, policies, and shipping-related
questions, please email to:
sales@gyconline.com |
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Customer
Service |
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Questions about
products, billings, or check the order status, please email to:
customerservice@gyconline.com |
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Technical
Support |
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For technical
support about your account, please email to:
support@gyconline.com |
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Return And
Exchange |
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For Return and
Exchange of merchandises, please email to:
rma@gyconline.com |
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Greenvalley, LLC |
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Marine Street |
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Farmingdale, New York, 11735 |
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United States of America |
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Customer Service 1866-747-5111 |
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Telephone: 1-631-293-5111 |
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Facsimile: 1-631-293-5110 |
RETURNS
An RGA (Returned Goods Authorization) must be obtained from
www.gyconline.com before returning any merchandise. Please contact us
at 1-866-747-5111 for an RGA. An original invoice number is required
to obtain an RGA. Goods returned without an RGA number on the shipping
carton will be refused. Returned goods other than defects will be
subject to a 25% restocking fee. No RGAs may be requested after 21
days of receipt. All authorized returns must be accompanied by a copy
of the original invoice from Greenvalley LLC. Merchandise must be
resealable and in the original box. Credit will not be issued on
improperly packaged returns, regardless of the reason for return.
Return Policy
Any returns without a RMA# will not be accepted.
All sales are final after 21 days from receiving.
Shipping & handling fee is non-refundable. We are only responsible for
the shipment of defective items. The buyer is required to get a Return
Authorization Number (RMA#) within 7 days of receipt of the defective
item.
To request a RMA#, please send an e-mail to
customerservice@gyconline.com.
On the subject line, please put "Return
Request + Your Order Number". For example, Return Request Inv#12345.
Please also enclose with your e-mail a brief description about the
defective item(s). Pictures of the defective item(s) are also very
helpful.
Unless it is proved to be manufacturer's fault, used merchandise will
not be accepted for refund or exchange after 7 days from receiving.
However, if found defective, a replacement will be shipped immediately on
our expense.
All returned items must come with all the original package and free
gift if applicable. You will not get full refund if returned item(s)
does not come in original package.
If the item is clearly damaged by the shipper on arrival, please Do Not
Accept/Sign for the package. Call or E-mail us ASAP. We will file a
claim for you upon receipt of your message. A replacement will be shipped
immediately once the claim is approved by the shipper. Again, pictures
of the defective item(s) are also very helpful.
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